Frequently Asked Questions

My Order

Can I cancel my order?

My order is damaged. What now?

What do I do if my address is wrong?

Refund & Return Policy

Buy 2 Get 1 Free Deal


Will I receive a tracking link when my order has shipped?

Shipping Times

How are the Star Maps packaged for shipping?

Shipping Costs

Payment & Privacy

Do you sell my personal information?

When do you charge my account?

Star Map Frames

Is it possible to return the frame?

Which frame sizes should I choose?

Do you offer star map hangers?

What are the frames made of?


What is Twinkle In Time?

How can I edit after I have placed my order?

How do I check what I have ordered?

Where are you located?

About Star Maps

Can I add more than one date on my Star Map?

What kind of paper do you use?

How far back can the Star Map date be?

Why don't the coordinates have a "-" or "+" symbol

Can I create a Star Map for a future date

What do the degrees at the bottom of the print mean

"I wanted to surprise my husband with a star map of when we were married. He was so pleased with it, he cried tears of enjoyment! I think it’s better than the picture shows. Absolutely beautiful!"

- Ellen H.

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We‘ve joined Carbonfree®!

We love our planet which is why we joined the Carbonfree® program. Every year we buy carbon offsets in assurance that we remain carbon neutral!

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