Frequently Asked Questions

My Order

Can I cancel my order?

My order is damaged. What now?

Refunds & Returns

What do I do if my address is wrong?

How do I return my order?

Shipping Costs


Will I receive a tracking link when my order has shipped?

Refunds & Returns

Shipping Times

Payment & Privacy

Do you sell my personal information?

When do you charge my account?

Star Map Frames

Is it possible to return the frame?

Which frame sizes should I choose?

Do you offer star map hangers?


What is Twinkle In Time?

How can I edit after I have placed my order?

How do I check what I have ordered?

Where are you located?

"I wanted to surprise my husband with a star map of when we were married. He was so pleased with it, he cried tears of enjoyment! I think it’s better than the picture shows. Absolutely beautiful!"

- Ellen H.

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