Of course! After you place an order we will send you an email with an example of what your final Star Map print will look like. You will have 24 hours to review the email and make any changes to your order. You may also cancel the order within this 24 hour period.

However if you've chosen to pre-approve your order, it will have bypassed the 24 hr wait period and you cannot cancel if the order has already been fulfilled.

We are very sorry this happened! Please send photos of the damage to help@twinkleintime.com.

Contact us right away at help@twinkleintime.com with your order number and correct address. If your order hasn’t been shipped yet, we will do what we can to correct the shipping address on your order.

All orders in the USA include free ground shipping. If you need to receive your order sooner we have an expedited shipping option for an additional charge.

If you are unhappy with your order because :

-You received the wrong order and the order you received did not match the design you submitted to us and shown on your order confirmation page. 

We can issue a replacement or a refund, after you have supplied photos of the star map you received / photos of the damaged item and packaging.

If there was an error on the order because you entered the wrong shipping address, the details were entered wrong while creating your star map or you included the wrong items in your order, we don't accept returns for customer error, or customer oversight.

We don't offer returns for a refund for an item created for an event that is subsequently cancelled.  In these cases please contact help@twinkleintime.com and customer service will help.

We don't offer refunds if you entered an incomplete or incorrect shipping address or if the item is returned to us by the shipping service due to the item being undeliverable.  Instead we offer to re ship the order once returned, for a re-shipping and repackaging fee depending on the country the order is being re-shipped to. Contact customer service at help@twinkleintime.com for more information. 

If you haven't received your order and it was marked as delivered by the shipping provider, please contact help@twinkleintime.com so that we can walk you through the next steps. Please note there may be additional documentation needed for refund requests or reshipments under these circumstances. 

We don't offer refunds for digital download orders where the item(s) is  the digital version of the star map. 

We do not offer refunds or free reshipments for damaged or incorrect frames if you purchased and received a free frame during our free frame promotion. If you would like a replacement for a free frame, you received you will need to purchase a new frame. Please contact help@twinkleintime.com for more information. 

All refunds will be based on the cost of the product minus the cost of shipping paid originally on the order. 

Please contact help@twinkleintime.com for more information. 

Support

Contact Us

help@twinkleintime.com

Common Questions

Can I cancel my order?

My order is damaged. What now?

What do I do if my address is wrong?

Shipping Costs

Refund & Return Policy

"I wanted to surprise my husband with a star map of when we were married. He was so pleased with it, he cried tears of enjoyment! I think it’s better than the picture shows. Absolutely beautiful!"

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